“If a conversation is not working, then you need to make a different choice. Stop what you are doing & do something different.” ChoicesCommunicationConversationChanges Book:Overcoming Fake Talk: How to Hold REAL Conversations that Create Respect, Build Relationships, and Get Results Source: Overcoming Fake Talk: How to Hold REAL Conversations that Create Respect, Build Relationships, and Get Results
“Authority—when abused through micromanagement, intimidation, or verbal or nonverbal threats—makes people shut down & productivity ceases.” AuthorityProductivityMicromanagement Book:Overcoming Fake Talk: How to Hold REAL Conversations that Create Respect, Build Relationships, and Get Results Source: Overcoming Fake Talk: How to Hold REAL Conversations that Create Respect, Build Relationships, and Get Results
“93/7 Rule: 93% of communication occurs through nonverbal behavior & tone; only 7% of communication takes place through the use of words.” CommunicationBehaviorNonverbal Communication Book:Overcoming Fake Talk: How to Hold REAL Conversations that Create Respect, Build Relationships, and Get Results Source: Overcoming Fake Talk: How to Hold REAL Conversations that Create Respect, Build Relationships, and Get Results