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Black Box Thinking: Why Some People Never Learn from Their Mistakes - But Some Do

Book by Matthew Syed · 1 quotes · Mistakes, Failure, Learning

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All Mistakes Failure Learning Organizational Culture Success

Black Box Thinking: Why Some People Never Learn from Their Mistakes - But Some Do Quotes

“Overcoming the blame tendency is a defining issue in the corporate world. Ben Dattner, a psychologist and organizational consultant, tells of an experience when he was working at the Republic National Bank of New York. He noticed a piece of paper that a co-worker had stapled to his cubicle wall. It read: 'The six phases of a project: 1. Enthusiasm 2. Disillusionment 3. Panic 4. Search for the guilty 5. Punishment of the innocent 6. Rewards for the uninvolved' Dattner writes: 'I have yet to come across a more accurate description of how most dramas play out in our working lives.”

Learning Mistakes Organizational Culture

Book:Black Box Thinking: Why Some People Never Learn from Their Mistakes - But Some Do

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