“Overcoming the blame tendency is a defining issue in the corporate world. Ben Dattner, a psychologist and organizational consultant, tells of an experience when he was working at the Republic National Bank of New York. He noticed a piece of paper that a co-worker had stapled to his cubicle wall. It read: 'The six phases of a project: 1. Enthusiasm 2. Disillusionment 3. Panic 4. Search for the guilty 5. Punishment of the innocent 6. Rewards for the uninvolved' Dattner writes: 'I have yet to come across a more accurate description of how most dramas play out in our working lives.”
Quote by Matthew Syed
Work
Black Box Thinking: Why Some People Never Learn from Their Mistakes - But Some Do
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Author
Matthew Syed
Matthew Syed is a British journalist born on November 2, 1970. He is known for his contributions to sports reporting, particularly his analyses of table tennis and cricket. Syed's career began at The Guardian, and he later became a columnist for The Independent. His book 'Bounce: The Myth of Talent and the Power of Practice' has had a significant impact both academically and among the public, exploring the relationship between talent and hard work. more
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