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Rick Kirschner Books

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“If you don’t resist it, once critical people have had their say, they’re done with it. Say “Thanks for being honest” or “Thanks for taking the time to let me know how you feel” or “Thanks for caring so much.” Simple, subtle, and sweet.”

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Book:Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst
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“The best protection is to snip the connecting cord they’ve attached that ties your choice to guilt. First, snip the cord inside yourself. Then thank them for their support, as if support was what they had to offer. This disconnects their access and frees you to move on without any chains of obligation to bind you.”

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Book:Dealing with Difficult People : 24 lessons for Bringing Out the Best in Everyone
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