“Customer-centricity should be about delivering value for customers that will eventually create value for the company.” ShouldValuesCompanyCustomersDelivering Author:Robert G. Thompson
“Customers are speaking to you implicitly via their behavior, captured in the footprints they leave behind in your systems.” BehindsBehaviorCustomersCapturedFootprint Author:Robert G. Thompson
“If you give customers a chance, they'll communicate with you in many ways” IfsWayGivingChanceCommunicateCustomers Author:Robert G. Thompson