“Mistakes are good provided you learn from them, and correct them promptly.” Mistake Author:Steven Fink
“In my experience, the public will forgive mistakes, provided they are acknowledged promptly and a remedial course of action is articulated. Lawyers often get in the way of this, which is a subject I cover in my book: how to deal with obstructionist lawyers in a crisis.” BookActionMistakeCrisisForgivingLawyer Author:Steven Fink