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The World Is Flat: A Brief History of the Twenty-first Century

Book by Thomas L. Friedman · 1 quotes · Openness, Adaptability, Appointment

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“Goods are traded, but services are consumed and produced in the same place. And you cannot export a haircut. But we are coming close to exporting a haircut, the appointment part. What kind of haircut do you want? Which barber do you want? All those things can and will be done by a call center far away.”

Economics Goods Call Haircut Appointment Barber Exports

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The World Is Flat: A Brief History of the Twenty-first Century

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