“When you sense yourself about to commit an unfriendly act, talk yourself out of it by asking yourself two questions and making two statements. They won't all apply at the same time, but at least one of them should work. - Will this fix anything? - Is this how I want to be remembered? - You are welcome here. - I should be helping you.” StressAnger ManagementFriendlinessLikeabilityUnfriendliness Book:The Likeability Factor: How to Boost Your L-Factor and Achieve Your Life's Dreams Source: The Likeability Factor: How to Boost Your L-Factor and Achieve Your Life's Dreams