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“But what is particular to America is that many who suffered enormous loss and destruction have had to do so alone, had to marshal language to tell the story, only to find that there was no one to hear it because their suffering contradicts the story that the nation keeps telling itself—the story of American exceptionalism. America is a beacon of light, the singular enforcer of truth. Our story of exceptionalism doesn’t allow us to confront our past with open eyes. A nation that cannot see its own past cannot see the suffering it has caused, suffering that persists into the present.”

“Wonder is where love begins, but the failure to wonder is the beginning of violence. Once people stop wondering about others, once they no longer see others as a part of them, they disable their instinct for empathy. And once they lose empathy, they can do anything to them, or allow anything to be done to them. Entire institutions built to preserve the interests of one group of people over another depend on this failure of imagination. Violence comes in the form of policies by the state and sometimes by bloodshed in the streets. More often, it comes in forms that are hard to see, unless we find a way to make them visible through our stories.”

“Deep listening is an act of surrender. We risk being changed by what we hear. When I really want to hear another person's story, I try to leave my preconceptions at the door and draw close to their telling. I am always partially listening to the thoughts in my own head when others are speaking, so I consciously quiet my thoughts and begin to listen with my senses. Empathy is cognitive and emotional—to inhabit another person's view of the world is to feel the world with them. But I also know that it's okay if I don't feel very much for them at all. I just need to feel safe enough to stay curious. The most critical part of listening is asking what is at stake for the other person. I try to understand what matters to them, not what I think matters. Sometimes I start to lose myself in their story. As soon as I notice feeling unmoored, I try to pull myself back into my body, like returning home. As Hannah Arendt says, 'One trains one's imagination to go visiting.' When the story is done, we must return to our skin, our own worldview, and notice how we have been changed by our visit. So I ask myself, What is this story demanding of me? What will I do now that I know this?”

“No one should be asked to feel empathy or compassion for their oppressors. I have learned that we do not need to feel anything for our opponents at all in order to practice love. Love is labor that returns us to wonder—it is seeing another person's humanity, even if they deny their own. We just have to choose to wonder about them.”