“"If I make deposits into an Emotional Bank Account with you through courtesy, kindness, honesty, and keeping my commitments to you, I build up a reserve. Your trust toward me becomes higher, and I can call upon that trust many times if I need to. I can even make mistakes and that trust level, that emotional reserve, will compensate for it. My communication may not be clear, but you'll get my meaning anyway. You won't make me "an offender for a word." When the trust account is high, communication is easy, instant, and effective."”
Quote by Stephen Covey
Work
The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change Interactive Edition
Stephen R. Covey's 'The 7 Habits of Highly Effective People' provides a framework for personal and organizational development. The interactive edition includes enhanced features to engage readers in applying the principles of the seven habits to their lives. more
Author
Stephen Covey
Stephen Covey was an American author, entrepreneur, and lecturer, best known for his book 'The 7 Habits of Highly Effective People'. Since its publication in 1989, this book has become a global bestseller and has had a profound impact on personal and organizational development. more
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