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Quote by Susan C. Young

“Hugging is quite an intimate contact. Considering the studies done on proxemics we looked at earlier; when you get within two feet of another person you are inside their intimate space. There are some people who truly do not want you in their 'bubble' unless you are close friends or they’ve given you permission. Assuming familiarity incorrectly can destroy rapport, make a bad impression, and risk everything you have done well up to then.”

Quote by Susan C. Young

Book:The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact
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The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact

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Susan C. Young

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“Look for all of the possible missteps in the following scenario. My friend Amy arrived at a consultation with her Hispanic business partner. The African American woman to whom they were delivering their presentation was a long-time friend of her partner’s. Her partner was greeted with a hug and Amy was greeted with a handshake. The meeting was a great success. As it came to a close, the two friends hugged. With enthusiastic affection, Amy went to hug the African American client. The woman took a step, turned her shoulder to block the hug, and looked at Amy with dismissive anger. It was almost a defensive move. Her partner, recognizing this, put her arm around Amy to soften the situation and make light of the inappropriate gesture. Everything turned out fine, but Amy was baffled by the barrier. She was confused by the woman’s reaction since their interaction had been cordial and positive. She wondered if she had been socially insensitive or culturally inappropriate. After much reflection, however, she realized that she had simply been too quick to assume familiarity. Thankfully, she earned and learned the lesson quickly to become more aware. Amy eventually earned the trust of her client and secured her valuable business.”

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Book:The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact
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“Physical touch is one of my primary love languages. For those of us who share this love language, touching is an endearing gesture of affection, appreciation, and connection. It is not intended to be inappropriate in any way when we hug you upon meeting, pat your back, or squeeze your arm. For us, it is an enthusiastic demonstration of friendship. However, there are many people who do NOT like to be touched—men or women. In spite of our good intentions, touching can make others feel awkward, offended, and in the worst-case scenario, violated. It is crucial to be vigilant and socially aware enough that you can read people’s cues to know when to pull back and contain yourself.”

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Book:The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact
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“Confession. Years ago, I was invited to a cocktail party for an Asian-American networking group. As I introduced myself to a Japanese businessman, I reached out and firmly shook his hand. Much to my embarrassment now, I automatically took my other hand and wrapped our hands in a “hand hug.” This is a common gesture of friendship in the South. As his wife approached, however, she appeared appalled and felt disrespected that I was touching her husband. Our cultural differences were marked. Despite this cultural mishap, I was able to redeem myself. We all moved past it and delighted in an interesting conversation. Physical touch is a touchy topic (pun intended), especially when various cultures are involved.”

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Book:The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact
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“Seek to make others feel comfortable by demonstrating respect for their individual needs as well as their cultural norms. Your consideration and heightened awareness will guide you well—and help you make a great first impression.”

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“Approachability. Being warm and inviting demonstrates comfort, care, and emotional safety all of which encourages engagement. Your openness says, “I’m happy to meet you and am glad you’re here.”

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“Handshakes, Hugs & Other Touching. Learning how to touch appropriately can elevate your presentation, demonstrate respect, and convey confidence.”

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“Orientation & Proximity. Be aware of the orientation between yourself and others so that you can be sensitive and responsive to their comfort zones.”

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“Smiling and Expressions of Emotion. A genuine smile is inviting, contagious, and encouraging. People do read a book by its cover and your expressions provide a glimpse for what they’ll find inside.”

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“Eye Contact. Direct eye contact is one of the best compliments you can give to another. You are subliminally telling them that you are listening, they matter, and that what they have to say is important.”

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