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Julie M. Smith

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“Make sure you consider how performance improvement in one area might have a positive or negative ripple effect on the rest of the organization.”

“Instead of blaming individuals for their poor habits, Behavior Analysis focuses on understanding observable behaviors and how the environment can be adjusted to support desired changes.”

“There is great wisdom in a business having a system in place for adapting its underlying assumptions and pivoting so that it can continue to survive and thrive in the new reality by reclaiming relevance and providing value to newly defined markets.”

“It is not. The aspiring leader has been set up to fail. He just doesn't recognize it yet. The first few months go well, but reality soon sets in. It is not easy for one person to create change in a large corporation. After one year, the leader feels though he is trying to make innovation happen inside an organization that is, in every way, determined to fight his every move.”