“We have to grasp not only the Know-How but also 'Know Why', if we want to master the Toyota Production System.” Quote by Shigeo Shingo
“It takes great effort to follow the rules of a pull system ... thus a half-hearted introduction of a pull system brings a hundred harms and not a single gain.” EffortHalfHundredGainsHarmIntroductionHeartedGreat EffortHalf HeartedLean Manufacturing Author:Taiichi Ohno
“Company's vision must be driven by the aspirations of its customers.” CompanyVisionCustomersDrivenAspirationCustomer Success Author:Konosuke Matsushita
“At the end of every day, having a clientele that speaks well of you, that's the largest source of business. I don't care what kind of business you're in. Clients referring us to their friends or relatives is so much more powerful than any advertising we could ever do.” WellsKindEndsCareSpeakPowerfulSourceDon't CareAdvertisingI Don't CareClientsReferringCustomer Success Author:Charles R. Schwab
“Again, your challenge is not just to improve. It is to break the service paradigm in your industry or market so that customers aren't just satisfied, they're so shocked that they tell strangers on the street how good you are.” ChallengesBreakStreetsIndustryStrangerCustomersSatisfiedShockedParadigmCustomer Success Author:Jack Welch
“The way management treats their associates is exactly how the associates will then treat the customers.” WayTreatsManagementCustomersAssociatesCustomer Success Author:Sam Walton
“Innovation is the lifeblood of an organization. Knowing how to lead and work with creative people requires knowledge and action that often goes against the typical organizational structure. Protect unusual people from bureaucracy and legalism typical of organizations.” PeopleActionCreativeKnowingProtectOrganizationInnovationStructureUnusualTypicalBureaucracyCreative PeopleOrganizationalLegalismOrganizational StructureKnowledge And Action Author:Max De Pree
“Love is the energy of life.” LoveMotivationalEnergyLove IsLove LifeEnergy Of Life Author:Robert Browning
“When you get married, you'll understand what happiness is. But then it will be too late.” HappinessLateMarriedToo Late Author:Faina Ranevskaya
“Possessing material comforts in no way guarantees happiness. Only spiritual wealth can bring true true happiness.” WayHappinessSpiritualWealthMaterialsComfortGuaranteesTrue HappinessPossessingSpiritual Wealth Author:Konosuke Matsushita