“Hookers, Hondas and Hollywood all approach customers with a different mindset than the rest of the business world. Whereas most businesses talk about the importance of "customer service," agents, mechanics and people of the night talk about "servicing customers." It is an important distinction, as customer service is generally a reactive process in which professionals and businesses respond to the needs of their clients, while servicing customers involves exploration to discover what the customer needs in order to start firing all the cylinders.”
Quote by Ari Gold
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The Gold Standard: Rules to Rule By
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“Ein Kunde ist jemand, der wiederkommt und dich aktiv empfiehlt. Alles andere ist nur Glückssache.”
“The customer isn't always right, but they're always important.”