Quote by Abhijit Naskar

“Role of Arrogance Arrogance has its purpose, but first you gotta learn how to use it, so that it's a force for good, rather than a primeval tendency of self-aggrandizing. Let me tell you a story. I was traveling to deliver a talk. The driver friend picked me up at the airport and dropped me at a fancy hotel booked by the organizers. At the reception before me there was an elderly couple. From what I gathered, their daughter had booked a room for them, but they were having a little difficulty communicating it. I could sense that the hotel people at the desk didn't take them seriously to begin with, probably because they weren't dressed fancy. I kept quiet. Finally the elderly man and woman gave up. They lowered their heads in disappointment and turned around to walk out without checking in. And just as their backs were turned, I heard one of the receptionists make the remark, "village idiots!" That's it - I lost my cool! In that situation, at that moment, I felt as if my own parents were being treated like that. I held the elderly gentleman by the wrist, marched up to the desk, and spoke. "You think you are so fancy, don't you - working at a fancy place in your fancy clothes and phony etiquette - so much so that you forgot to treat people like people! You ridicule them because they don't speak English. Well, in that case, I speak more languages than you can count - then how should I treat you - you pathetic little tribal jerks! It's not enough to wear clean clothes, go home and wash your heart with some soap. Despite all that cologne, you stink! You can manage a hotel, you can manage a business, but you don't manage people, you treat them like family." I would've went on and on, but the elderly person stopped me. Don't know whether the people at the reception realized their mistake, but by the look on their face they sure did feel small. A moment later with a tinge of remorse and utter humility in voice, the other receptionist spoke. She apologized to the couple in their native tongue and finally helped them check in, without any miscommunication or frustration.”

Quote by Abhijit Naskar