Home / Quotes / Quote by Jan Carlzon

Quote by Jan Carlzon

“If anything goes wrong, the customer doesn't care whose fault it is. He's the one who's going to suffer anyway.”

Quote by Jan Carlzon

Author

Jan Carlzon is an accomplished businessman known for his profound impact on the aviation industry. Born on June 25, 1941, he served as the President of Scandinavian Airlines (SAS) and led the company's transformation into a modern airline. more

You May Also Like

“If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.”

Ifs Turns Educational Customers Focused Competitors Stay Focused Customer Satisfaction Inspiring Customer Service

Author:Jeff Bezos

“In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts”

World Motivation Building Educational Customers New World Devoted Shouting Old World Customer Experience Inspiring Customer Service Great Service Great Customer Service Invert

Author:Jeff Bezos

“We've had three big ideas at Amazon that we've stuck with for 18 years, and thy're the reason we're successful: Put the customer first. Invent. And be patient.”

Years Firsts Ideas Reason Bigs Three Successful Patient Educational Customers Stuck Be Patient Amazon Big Ideas

Author:Jeff Bezos

“Customers will want to talk to you if they believe you can solve their problems.”

Ifs Want Believe Problem Educational Solve Customers Believe You Can

Author:Jeffrey Gitomer

“The biggest reason that positive endings don't happen is because employees are trained on policies and rules rather than principles.”

Reason Happens Principles Policy Educational Employee

Author:Jeffrey Gitomer

“Getting service right is more than just a nice to do; it's a must do. American consumers are willing to spend more with companies that provide outstanding service - ultimately, great service can drive sales and customer loyalty.”

Company Nice Willing Educational Customers Loyalty Consumers Outstanding Customer Experience Customer Loyalty Great Service Great Customer Service Loyal Customers

Author:Jim Bush

“One customer well taken care of could be more valuable than $10,000 worth of advertising.”

Wells Care Business Taken Educational Valuable Customers Advertising Customer Satisfaction Inspirational Customer Service Inspiring Customer Service Great Service Inspirational Service Great Customer Service National Service

Author:Jim Rohn

“You are allowed to do this - don't worry about the rules, don't worry about getting into trouble, your job is to take care of the customer. Your job is to make the person leave happy.”

Persons Care Jobs Worry Trouble Educational Take Care Customers

Author:John E. Pepper, Jr.

“The nature of competition is such that any number of people invariably have their eyes on the same prize you do. Recognize your assets and employ them to the best of your ability.”

People Eye Ability Numbers Competition Educational Prize Assets

Author:Larry Bird

“Customer service is just a day-in, day-out ongoing, never-ending, unremitting, persevering, compassionate, type of activity.”

Inspirational Type Activity Educational Customers Compassionate Healthcare Ongoing Never Ending Inspirational Customer Service Inspiring Customer Service Motivate Employees Years Of Service

Author:Leon Gorman