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Jeffrey Gitomer

Jeffrey Gitomer Quotes

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Famous Jeffrey Gitomer Quotes

“Attitude precedes service. Your positive mental attitude is the basis for the way you act and react to people. 'You become what you think about' is the foundation of your actions and reactions. What are your thoughts? Positive all the time? How are you guiding them?”

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Book:Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know
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“One of the most powerful aspects of service - being different. What is WOW? WOW! is great service! WOW! separates the EXTRAordinary from the ordinary. WOW! Separates the strong from the weak. WOW! separates the sincere from the insincere. WOW! separates the pro's from the con's. WOW! separates the yes's from the no's. WOW! is the full measure of your personal power, and the way you use it. WOW! is doing what others can't (or won't). WOW! is what you do for others in an exceptional way. WOW! is the ticket to success. Your ticket. Are you WOW?”

WayDifferentUseStrongPowerfulOrdinaryAspectWeakExtraordinaryMost PowerfulSincereWowTicketsExceptionalBeing DifferentPersonal PowerGreat ServiceInsincere
Book:Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know
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“Take your job seriously, BUT don't take their complaints personally. If you take it personally you'll get upset and lose your edge. If you take it too personally, you'll lose your edge and your job. If you take it seriously -- it's you with them. If you take it personally, it's you against them. What steps can you take to ensure keeping your cool?”

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Author:Jeffrey Gitomer
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“What is a positive attitude? The simple definition is the way you dedicate yourself to the way you think. Interestingly, it's also the definition of a negative attitude.”

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Book:Jeffrey Gitomer's Little Gold Book of YES! Attitude: New Edition, Updated & Revised: How to Find, Build and Keep a YES! Attitude for a Lifetime of SUCCESS & HAPPINESS
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“One legislator accused me of having a 19th century attitude on law and order. That is a totally false charge. I have an 18th century attitude. That is when the Founding Fathers made it clear that the safety of law abiding citizens should be one of government's primary concerns.”

ShouldMadeWarGovernmentLawOrderFatherAttitudeClearCenturyCitizensConcernSafetyMade ItPrimariesFoundingAccusedAbiding19th CenturyLegislatorsLaw And Order18th CenturyLaw Abiding Citizen
Author:Jeffrey Gitomer
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“Your team will get stronger when you begin to build yourself. Teams are made up of individuals who work together . . . and get their own job done. What are you doing to be sure that your job is being done perfectly?”

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Book:Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know
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“The best way to do business with a liar is confront them with the truth. Tell them that you do business as a partner. If your lying customer still can't see the light, tell him that you may not be the best choice for business, and that you think you have someone that can serve him better. Then, refer him to the competitor that you hate the most.”

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Author:Jeffrey Gitomer
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“The most killer questions in sales: "Mr. Jones, when I say (insert your product, your company, or anything you want an opinion about here) what one word comes to mind?" This is the most powerful question because it not only gives you top of mind awareness (the customer "hot button"), it also tells you their attitude towards it.”

WantGivingMindPowerfulAttitudeCompanyOpinionAwarenessProductsHotCustomersMost PowerfulKillersButtonsOne WordInsert
Author:Jeffrey Gitomer
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“The best way to apologize is to let the customer vent first. Don't interrupt, just take notes and make empathetic noises. You can even tell the customer that it makes you mad too. Second, ask the customer what their speed of need is. Tell them what they ant to hear. That you apologize, that you understand how they feel, that you are meeting with the appropriate people to get a resolve, and that it will be done in 24-hours.”

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Author:Jeffrey Gitomer
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“If you find common subjects or interests with a prospect, you can establish a business friendship. Ask about a diploma or picture. Your prospect will be glad to talk about what he/she just did or likes to do. Try to captivate him or her in intelligent conversation with engaging questions about their interests. It's obviously better if you're versed in the subject, because that's where rapport is established. Get the prospect to talk about their passions and what makes them happy.”

IfsTryingPassionAsksInterestCommonSubjectsConversationIntelligentGladLikesEngagingDiplomaRapportIntelligent Conversation
Author:Jeffrey Gitomer
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