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Quote by Jeffrey Gitomer

“The best way to apologize is to let the customer vent first. Don't interrupt, just take notes and make empathetic noises. You can even tell the customer that it makes you mad too. Second, ask the customer what their speed of need is. Tell them what they ant to hear. That you apologize, that you understand how they feel, that you are meeting with the appropriate people to get a resolve, and that it will be done in 24-hours.”

Quote by Jeffrey Gitomer

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Author

Jeffrey Gitomer
Jeffrey Gitomer

Jeffrey Gitomer is an American author, speaker, and sales training expert. He is best known for his best-selling book 'The Art of Selling,' which has become a classic in the sales field. Gitomer's works cover a range of topics including sales, customer service, and leadership, and his books and training courses are widely popular worldwide. more

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IfsTryingPassionAsksInterestCommonSubjectsConversationIntelligentGladLikesEngagingDiplomaRapportIntelligent Conversation
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