“Meanwhile, the empty forms of social behavior survive inappropriately in business situations. We all know that when a business sends its customers 'friendly reminders,' it really means business.”
Quote by Judith Martin
Author
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“Protocol is etiquette with a government expense account.”
Source: Miss Manners' Guide to Excruciatingly Correct Behavior
Source: Miss Manners Rescues Civilization: From Sexual Harassment, Frivolous Lawsuits, Dissing, and Other Lapses in Civility
