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Quote by Steven Fink

“Too often, business schools teach academic crisis management theory, if that, but given the diverse and unique nature of crises, all the theory in the world will not help you manage an actual crisis unless you know the basic mechanics.”

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Steven Fink

Steven Fink, born in 1952, is an American author known for his works that cover a variety of topics, including history, politics, and business. more

“Social media has dramatically changed the playing field in terms of crisis communications - and any company that does not effectively use social media to take the pulse of its constituents on a constant basis, and know how to communicate with them in a crisis, is breaching its fiduciary responsibilities to its stakeholders.”

Term Responsibility Changed Communication Crisis Communicate Social Media

Author:Steven Fink

“Companies that do not actively practice, study, and plan for crisis communications - as well, of course, crisis management - are doomed to fail when a crisis befalls them. Crises are, in a word, inevitable, and those macho companies that think, "it can't happen here," or if it does, "I can handle it," will suffer the hardest failures.”

Thinking Suffering Study Failing Communication Management Crisis Inevitable Macho

Author:Steven Fink

“So many companies today, when first confronted by a crisis, go into a bunker mentality. They either say, "No comment," or they lie as a knee-jerk reaction. Neither of these sins, I believe, is generally committed on purpose. Rather, companies often panic when first confronted with a crisis and either say nothing, which looks like they're covering something up, or they speak what they wish was the truth.”

Believe Today Lying Purpose Speak I Believe Wish Sin Crisis Committed Comment Mentality

Author:Steven Fink

“In my experience, the public will forgive mistakes, provided they are acknowledged promptly and a remedial course of action is articulated. Lawyers often get in the way of this, which is a subject I cover in my book: how to deal with obstructionist lawyers in a crisis.”

Book Action Mistake Crisis Forgiving Lawyer

Author:Steven Fink

“I never assign blame in a crisis. There is no benefit to doing so.”

Crisis Blame

Author:Steven Fink

“I don't play any role; I just play golf. I love the competition. For me, the pleasure begins on Thursday morning when a tournament starts. I come along and try to win. And that's what I enjoy.”

Trying Winning Enjoy Pleasure Morning Competition Golf

Author:Laura Davies

“Long hair, short skirts, the girls like this image and try to make money with it. What they wear, how they behave, it's all part of the business. Television and advertising have changed a great many things. In the old days, we used to make our money on the course. Now your market value is decided elsewhere.”

Trying Long Values Girl Changed Advertising Making Money Behave Great Men Elsewhere Long Hair

Author:Laura Davies

“I was never particularly good at listening to people who tried to tell me what to do or not to do. I watched the pros on television and tried to copy their strokes and learn from that. That was easy for me. I have no idea whether my swing meets the classical criteria. Anyhow, it's good enough to be successful.”

People Enough Easy Successful Listening Being Successful Good Enough

Author:Laura Davies

“Horror is my motor. It gets to me on an animal level and satisfies my impulse toward scenario building.”

Animal Building Horror Impulse Motor

Author:Laird Barron

Quote by Steven Fink

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