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Quote by Phil Crosby

“Most things don't work like they are supposed to work.”

Quote by Phil Crosby

Author

Phil Crosby, born on June 18, 1926 in the United States, was an outstanding business leader. His contributions to the field of management, particularly his 'Zero Defects' philosophy, are highly regarded. Crosby held key positions in prominent companies such as General Electric and Hertz Corporation, and his management philosophy has influenced global corporate practices. more

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“Problems breed problems, and the lack of a disciplined method of openly attacking them breeds more problems.”

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“Quality is such an attractive banner that sometimes we think we can get away with just waving it, without doing the hard work necessary to achieve it.”

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“The customer deserves to receive exactly what we have promised to produce - a clean room, a hot cup of coffee, a nonporous casing, a trip to the moon on goassamer wings.”

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“We must define quality as conformance to specifications if we are to manage it.”

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“You are going to be measured anyway by some means, fair or foul. Usually the one doing the measuring has nothing specific in mind; so he does it by the seat of his pants. Careers are destroyed in this manner.”

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“The God content of the past no longer sustains the contemporary spirit. We sense that our only hope is to journey past those definitions of a God who is external, supernatural, and invasive, which previously defined our belief. We must discover whether or not the death of the God we worshiped yesterday is the same thing as the death of God.”

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“When we unravel the theological tomes of the ages, the makeup of God becomes quite clear. God is a human being without human limitations who is read into the heavens. We disguised this process by suggesting that the reason God was so much like a human being was that the human beings were in fact created in God's image. However, we now recognize that if was the other way around. The God of theism came into being as a human creation. As such, this God, too, was mortal and is now dying.”

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