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Quote by Shellye Archambeau

“Throughout my career, I had a lot of mentors, and I just adopted them. What I found is that, especially if you're young, when you go up to people and say, 'Would you mind being my mentor?,' their eyes widen. They literally step back. What they're thinking about is the commitment and time involved if they say yes. And time is something they don't have. So I would not ask them to be my mentor, but I would just start treating them like it. And that worked very well for me.”

Quote by Shellye Archambeau

Author

Shellye Archambeau

Shellye Archambeau is a respected writer whose works are characterized by their insightful and thought-provoking nature. The details of her birth and death remain unknown. more

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“I find that a lot of people don't take the advice they're given. But I would do what they suggested, and then follow up with them and say: "Hey, thanks so much. Here's what I did. It worked out great." Now what happens? They feel pretty good about giving you the advice because they had a positive impact. So when I reach out to them again, they're more likely to actually respond to my e-mail or my call. And then they might be more willing to have coffee with me.”

“When people come to you with problems or challenges, don't automatically solve them. As a mama bear, you want to take care of your cubs, so you tend to be protective and insulate them against all those things. But if you keep solving problems for your people, they don't learn how to actually solve problems for themselves, and it doesn't scale. Make sure that when people come in with challenges and problems, the first thing you're doing is actually putting it back to them and saying: "What do you think we should do about it? How do you think we should approach this?".”

“I think people in general don't take enough risks. Some people feel that before they can take on that next challenge they need to be 100 percent ready. It's just not true. Even people in their jobs aren't perfect at their jobs. So my biggest advice to people is to step out there. Take the risk and deal with it. What is the worst that could happen? It's about thriving on risk instead of shrinking from risk.”

“Business people face increasing pressure from local and global competitors. They face customers who have more and more information about alternatives and more and more access to suppliers from all over the world. Given these pressures, business people are looking for approaches that make sense and will continue to make sense. I think many are fed up with management fads that may or may not provide any benefit and don't continue to work over time.”

“Often people say they can't base their strategies on customers because customers make unreasonable requests and because customers vary too much. Such opinions reveal serious misconceptions. The truly outside-in company definitely does not try to serve all the needs of its customers. Instead, its managers are clear about what their organization can and should do for customers, and whatever they do they do well. They focus.”

“The outside-in discipline requires that you have an explicit customer-based reason for everything you do in the marketplace. Managers need to create what I call "customer pictures," verbal descriptions of customers that highlight the key customer characteristics and make those customers come alive. Although managers never know as much about customers as they want and need to know, the outside-in discipline requires that they construct customer pictures anyway, basing the pictures on whatever hard data they have plus hypotheses and intuition.”

“The decision-makers should communicate the customer pictures and the logic of the strategies and actions. That communication allows employees throughout the organization to implement the strategies and actions, tweaking them appropriately in response to variations in the marketplace. It also allows employees to recognize information in the marketplace that contradicts the customer pictures, either because the pictures were not entirely correct or because customers have changed.”