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Quote by Phil Crosby

“Quality is free. It's not a gift, but it's free. The 'unquality' things are what cost money.”

Quote by Phil Crosby

Author

Phil Crosby, born on June 18, 1926 in the United States, was an outstanding business leader. His contributions to the field of management, particularly his 'Zero Defects' philosophy, are highly regarded. Crosby held key positions in prominent companies such as General Electric and Hertz Corporation, and his management philosophy has influenced global corporate practices. more

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“So this is the goal: To make money by increasing net profit, while simultaneously increasing return on investment, and simultaneously increasing cash flow.”

Purpose Goal Money Business Return Flow Increase Aim Investment Investing Profit Making Money Cash Get Money Simultaneous Cash Flow Return On Investment

Book:The Goal: A Process of Ongoing Improvement

Source: The Goal: A Process of Ongoing Improvement

“If we reduce batch sizes by half, we also reduce by half the time it will take to process a batch. That means we reduce queue and wait by half as well. Reduce those by half, and we reduce by about half the total time parts spend in the plant. Reduce the time parts spend in the plant and our total lead time condenses. And with faster turn-around on orders, customers get their orders faster.”

Ifs Wells Mean Order Turns Waiting Process Half Plant Size Customers Faster Queues

Book:The Goal: A Process of Ongoing Improvement

Source: The Goal: A Process of Ongoing Improvement

“An hour saved at the non-bottleneck is a mirage.”

Hours Saved Mirages Bottlenecks

Author:Eliyahu M. Goldratt

“I say an hour lost at a bottleneck is an hour out of the entire system. I say an hour saved at a non-bottleneck is worthless. Bottlenecks govern both throughput and inventory.”

Lost Hours Saved Worthless Inventory Bottlenecks

Author:Eliyahu M. Goldratt

“Make the bottlenecks work only on what will contribute to throughput today … not nine months from now. That’s one way to increase capacity at the bottlenecks. The other way you increase bottleneck capacity is to take some of the load off the bottlenecks and give it to non-bottlenecks.”

Way Giving Today Months Capacity Increase Nine One Way Load Nine Months Bottlenecks

Book:The Goal: A Process of Ongoing Improvement

Source: The Goal: A Process of Ongoing Improvement

“Why not make the work easier and more interesting so that people do not have to sweat? The Toyota style is not to create results by working hard. It is a system that says there is no limit to people’s creativity. People don’t go to Toyota to ‘work’ they go there to ‘think’”

People Thinking Hard Interesting Results Creativity Style Easier Limits Why Not Sweat Manufacturing Toyota Kaizen Lean Manufacturing

Author:Eliyahu M. Goldratt

“Tell me how you measure me, and I will tell you how I will behave”

Book:What is this thing called theory of constraints and how should it be implemented? / Eliyahu M. Goldratt

Source: What is this thing called theory of constraints and how should it be implemented? / Eliyahu M. Goldratt

“The objective of education is learning, not teaching”

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Book:Turning Learning Right Side Up: Putting Education Back on Track

Source: Turning Learning Right Side Up: Putting Education Back on Track

“Every problem interacts with other problems and is therefore part of a set of interrelated problems, a system of problems. I choose to call such a system a mess.”

Author:Russell L. Ackoff

“There is no waste in the world that equals the waste from needless, ill-directed, and ineffective motions...”

World Equal Waste Ill Productivity Consultants Kick Ass Bad Decision Ineffectiveness

Author:Frank Bunker Gilbreth, Sr.