“I recommend allowing others the opportunity to fully express themselves before turning our attention to solutions or requests for relief. When we proceed too quickly to what people might be requesting, we may not convey our genuine interest in their feelings and needs; instead, they may get the impression that we're in a hurry to either be free of them or to fix their problem. Furthermore, an initial message is often like the tip of an iceberg; it may be followed by yet unexpressed, but related - and often more powerful - feelings.”
Quote by Marshall B. Rosenberg
Author
Marshall B. Rosenberg
Marshall B. Rosenberg was a renowned psychologist known for his theory of Nonviolent Communication. His theory emphasizes the importance of listening and expressing needs to promote harmonious relationships. Rosenberg was born on October 6, 1934, and passed away on February 7, 2015. more