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Quote by Oscar Auliq-Ice

“Speed should be of the essence — especially for smaller issues that don’t take much time to solve. That being said — great customer service beats speed every time.”

Quote by Oscar Auliq-Ice

Book:Happy Customers

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Happy Customers

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Oscar Auliq-Ice

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“You may have a fantastic product, but if your customer service is unhelpful, unreliable, or just plain hard to get in touch with, folks will hear about it, and you’ll lose customers over it.”

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“Your job is to help your customers get the most out of their purchase and feel like they have gotten true value for their money.”

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“Succeeding in business is no easy task, but my approach, backed by many years of experience, can help each unique entrepreneur—including you—clear the fog and take the next logical steps forward toward the realization of their dreams.”

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“Make it your goal to learn everything there is to know about your product so you can amaze your customers with timely recommendations for using new features and services.”

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“You could just fix the issue and be on your way, but by creatively meeting their needs in ways that go above and beyond, you’ll create customers that are committed to you and your product.”

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“Customers want to interact with a person — not a company.”

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“Self-service is a scalable, cost-effective way to make customers happy.”

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“Your customers are the most integral part of your business, and they come before products or profit. Treat them like they are the center of your world — because they are.”

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“Paying attention to customer feedback includes looking back over the data, as well as listening in real-time. Show your customers you hear them when they take the time to speak to you.”

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“Listening increases the chances that you’ll hear your customers’ real problems and can effectively solve them, resulting in happier customers.”

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