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Quote by Donavan Nelson Butler, Master Sergeant US Army

“Educated idiots are the most fearsome creatures in a leadership structure because even though trained they still refuse to think.”

Quote by Donavan Nelson Butler, Master Sergeant US Army

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Donavan Nelson Butler, Master Sergeant US Army

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“A friend is a mirror. You unknowingly see yourself in him or her.”

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“Making things better requires that you understand how people feel in response to what you do.”

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“Workers are begging us to lighten their load, to remove the burdens, the hassles, and the irritants that come with video meetings.”

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“If you say, I know just how you feel, you show the other person you’re thinking about how you feel, and you’re assuming your experience is the same as theirs.”

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“The first part of empathy, the first requirement for action on their behalf, is to understand how they feel.”

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“Self-other awareness enables you to show respect for their feelings instead of being overwhelmed by their feelings, your pity, or your intolerance.”

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“Savvy leaders use empathy to relieve that emotional strain. They use it so that video meetings are beneficial for everyone.”

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“Empathy greases the wheels of productivity.”

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