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Quote by Susan C. Young

“Neen James (NeenJames.com) is an eloquent and successful international speaker who stands at four-feet-eleven with a rich Australian dialect and a high-pitched voice. For years, fellow speakers with good intentions told her she needed to take voice lessons to lower her pitch to give her more depth for a compelling stage presence. With complete confidence and loyalty to her uniqueness, she ignored the naysayers and her amazing signature voice has become a powerful brand.”

Quote by Susan C. Young

Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact

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Susan C. Young

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“Most people are familiar with the rich, resonant tones of James Earl Jones and Morgan Freeman. Their signature voices bring strength, authority, and lyrical enjoyment. Are there aspects of your voice that you can capitalize on to make a great impression and be simply unforgettable?”

Relationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesMotivational Speaker Susan YoungEmployee EngagementFirst Impressions QuotesMotivational Leadership SpeakerChange AgentProfessional Development
Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“Think of the times that others remembered your name and used it kindly. How did it make you feel? When you use someone’s name it makes him or her feel recognized, appreciated, and special.”

Relationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesMotivational Speaker Susan YoungEmployee EngagementFirst Impressions QuotesMotivational Leadership SpeakerChange AgentProfessional Development
Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“A Sign of Respect. As our world grows more casual, we observe a tendency for everyone to use first names rather than surnames. “It is a pleasure meeting you, Mrs. Young,” has a completely different connotation than “Nice to meet you, Susan.”

Relationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesMotivational Speaker Susan YoungEmployee EngagementFirst Impressions QuotesMotivational Leadership SpeakerChange AgentProfessional Development
Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“What determines whether the usage is acceptable or inappropriate? If you want to make a great first impression with positive impact, it is essential that you know there is a difference.”

Relationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesMotivational Speaker Susan YoungEmployee EngagementFirst Impressions QuotesMotivational Leadership SpeakerChange AgentProfessional Development
Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“Using titles such as Mr., Mrs., Miss, Dr., etc. demonstrates respect. In previous generations, it was a social necessity and simply good manners. One would consider you rude and uncultured if you were so presumptuous as to go straight to a “first name basis.” First names can imply an intimacy that does not exist and it may offend a new person until they know you better. Be wary of making assumptions.”

Relationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesMotivational Speaker Susan YoungEmployee EngagementFirst Impressions QuotesMotivational Leadership SpeakerChange AgentProfessional Development
Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“I was raised in an era when part of respecting your elders was to call them by Mr. or Mrs. When my children were growing up, an occasional child would call me Susan. It was jarring, felt disrespectful, and I did not like it. We reached a mutual agreement and their friends began calling me Ms. Susan. Perhaps this is more prevalent in the South, however, your awareness and consideration can help prevent social missteps.”

Relationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesMotivational Speaker Susan YoungEmployee EngagementFirst Impressions QuotesMotivational Leadership SpeakerChange AgentProfessional Development
Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“It is wise to use titles for people in positions of power, higher education, seniority, or maturity, unless otherwise instructed. This may sound old-fashioned, but practicing respectful traditions will earn you points and inevitably make you seem more cultured and sophisticated. This is especially true with older generations.”

Relationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesMotivational Speaker Susan YoungEmployee EngagementFirst Impressions QuotesMotivational Leadership SpeakerChange AgentProfessional Development
Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“To call certain people, such as your boss, teachers, professors, doctors, your parent’s friends, etc. by their first names might be considered disrespectful. It is best to err on the side of caution until you know what is appropriate.”

Relationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesMotivational Speaker Susan YoungEmployee EngagementFirst Impressions QuotesMotivational Leadership SpeakerChange AgentProfessional Development
Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“Asking permission to call someone by their first name is a gesture of gentility and consideration. And once permission is granted, the gate is open for mutual respect and mutual purpose. Simply demonstrating this courtesy before making an assumption is impressive. Once permission is granted, you have earned points on both sides.”

Relationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesMotivational Speaker Susan YoungEmployee EngagementFirst Impressions QuotesMotivational Leadership SpeakerChange AgentProfessional Development
Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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