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The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact

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Susan C. Young

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“Asking permission to call someone by their first name is a gesture of gentility and consideration. And once permission is granted, the gate is open for mutual respect and mutual purpose. Simply demonstrating this courtesy before making an assumption is impressive. Once permission is granted, you have earned points on both sides.”

Relationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesMotivational Speaker Susan YoungEmployee EngagementFirst Impressions QuotesMotivational Leadership SpeakerChange AgentProfessional Development
Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“Make It Fun. Have you ever been publicly acknowledged or called upon in a room filled with people? Depending on your personality type, it can be either exhilarating or mortifying. It certainly does grab your attention, as well as everyone else’s!”

Relationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesMotivational Speaker Susan YoungEmployee EngagementFirst Impressions QuotesMotivational Leadership SpeakerChange AgentProfessional Development
Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“When I am working with groups of thirty or fewer people, there is a powerful name exercise that I do to break the ice, start with humor, and begin my program with positive energy. One by one, each person will introduce themselves using an adjective that describes their personality that starts with the first letter of their name. “Spontaneous Susan,” “Dependable Dave,” and “Happy Helen” are a few quick examples. The benefit for the participants is twofold: it makes each person feel good and it makes people laugh. Additionally, it enables me to learn their names so that I can integrate them into the entire presentation for full engagement and participation.”

Relationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesMotivational Speaker Susan YoungEmployee EngagementFirst Impressions QuotesMotivational Leadership SpeakerChange AgentProfessional Development
Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“Sometimes you want to go where everybody knows your name, and they're always glad you came. You wanna be where you can see, our troubles are all the same. You wanna be where everybody knows your name.”

Relationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesMotivational Speaker Susan YoungEmployee EngagementFirst Impressions QuotesMotivational Leadership SpeakerChange AgentProfessional Development
Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“Using names with respect and consideration tells a person that you care, are present and engaged, and that you are genuinely interested in making a connection. You make them feel remembered!”

Relationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesMotivational Speaker Susan YoungTeam BuildingEmployee EngagementFirst Impressions QuotesMotivational Leadership SpeakerChange Agent
Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“Uh-Oh . . . One year I was the guest speaker at an annual conference. The person who coordinated the agenda mistakenly typed my name as “Sue” rather than “Susan.” I felt odd and a little disrespected because they didn’t take the time to ask the spelling of my name. It felt awkward when I saw it on all the tables throughout the ballroom, to say the least. I asked, “Please make sure that you introduce me as Susan because I’ve never been called Sue.” The initial impression was sticky for an instant, but they quickly made it right. The correction was shared and everything turned out fine. Even an innocent and unintentional name error can impact your first impressions. Making a joke about it once I was on stage was a light-hearted way to confirm my real name.”

Relationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesMotivational Speaker Susan YoungTeam BuildingEmployee EngagementFirst Impressions QuotesMotivational Leadership SpeakerChange Agent
Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“It is generally believed that nearly 40 percent of your first impression will be set from the tone of your voice. Your vocal thermometer can be more impactful than the actual words you use.”

Relationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesMotivational Speaker Susan YoungSusanspeaks ComEmployee EngagementPositive First Impression QuotesMotivational Leadership SpeakerChange Agent
Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“Every time you speak, you are using your voice to connect with others, whether it is in-person, on the phone, or in a recorded message.”

Relationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesMotivational Speaker Susan YoungSusanspeaks ComEmployee EngagementPositive First Impression QuotesMotivational Leadership SpeakerChange Agent
Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“Is your voice value delivering the image you wish to convey? Is your voice coming across as smart, friendly, and positive or ignorant, rude, and negative?”

Relationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesMotivational Speaker Susan YoungSusanspeaks ComEmployee EngagementPositive First Impression QuotesMotivational Leadership SpeakerChange Agent
Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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