“Early in my sales career, various sales trainers taught our teams how to use matching and mirroring to build rapport and earn trust with our clients. When done well, it would inevitably help us improve customer service and closing ratios. It was not encouraged as a deceptive sales practice to manipulate, but rather a subtle way to make a great first impression and connect on a meaningful level.”
Quote by Susan C. Young
“By mirroring, speaking, and moving in tandem with my clients, I provided them with a sense of familiar comfort and ease which helped us work well together. When they leaned forward, I would lean forward. When they crossed their arms, I would cross my arms. When they began speaking slowly and quietly, I would do the same. These subtle actions help to us to communicate more effectively.”
Source: The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact
“Like everything else in our world, we too are energy. Each one of us is an energy being releasing our own distinctive energy signature that is perceptible to others by way of our choices, perceptions, behaviors, attitudes, and physical cues.”
Source: The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact
“Energy is contagious and infectious and whether it is the good kind or the bad kind—other people feel it.”
Source: The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact
“One of the most compelling things about you is the energy you put forth—whether it is positive, negative, or neutral. And that is only the beginning.”
Source: The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
“The way you walk, talk, stand, and carry yourself sends messages to others that can attract or repel, encourage or discourage, and impress or depress.”
Source: The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
“Using your body language to your advantage can not only improve how others perceive you, but can raise your own levels of confidence, competence, and self-esteem.”
Source: The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
“Being mindful of your body movement, facial expressions, voice tone, gestures, orientation, postures, and touch will help you project personal excellence for transforming your communications with others.”
Source: The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact
“We live in a universe made up of energy. The energy that binds, as it whirls and swirls physical atoms, exists at varying levels of vibration and frequency.”
Source: The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact
“Science proves that what appears to be solid is simply moving at a slower rate. Whereas, what is moving, grooving, and flowing, has a higher rate of vibration. We as humans work the same way.”
Source: The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact
“At networking events, I am a heat-seeking missile for happy, vibrant people. With experience and practice, you can develop a sixth sense about whom to approach and of whom to be wary. I'm drawn to people with positive energy. I would rather be lifted up than pulled down. Wouldn’t you?”
Source: The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact