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Quote by Tom Golway

“To me empathy is the single most important trait of a leader. A leader needs to make others feel good about themselves, about their company and about the importance of their contributions to the good of the company. The reality is that no one is immune to bad days or even a longer stretch of challenges at work and/or in our personal lives. A great leader will recognize this and respond appropriately to ensure that the people working for them feel a sense of strength and hope. Tom Golway 2009”

Quote by Tom Golway

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Tom Golway

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“We're the cure for the hatred caused by despair. We’re the good morning of a bus driver who remembers our name, the tattooed man who gives up his seat on the subway. We’re every door held open with a smile when we look into each other’s eyes the way we behold the moon. We’re the moon. We’re the promise of one people, one breath declaring to one another: I see you. I need you. I am you.”

“Truthfully, she hated when people did this to her. Which, for a while, they did all the time, pretend they could reverse the darkness by spreading their pretend sunshine all over you. It is a basic human reflex, that came from the most basic part of the brain. Not the Neocortex or the limbic part, and was an expression of fear not empathy. You cannot take it personally, they want to say the right thing but knew there was no such thing and that sometimes, most times, it was better not to try.”

“There is a difference between empathy and sympathy and it is an important distinction for those who work in caregiving. Dr. Nicola Davies writes on her website, “Imagine being at the bottom of a deep, dark hole. Peer up to the top of the hole and you might see some of your friends and family waiting for you, offering words of support and encouragement. This is sympathy; they want to help you out of the pit you have found yourself in. This can assist, but not as much as the person who is standing beside you; the person who is in that hole with you and can see the world from your perspective; this is empathy.”