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Hug Your Haters: How to Embrace Complaints and Keep Your Customers

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Jay Baer
Jay Baer

Jay Baer is a renowned customer experience and digital marketing consultant. Born on September 29, 1969, he has over 20 years of industry experience. Baer is known for his expertise in social media and customer service, and has authored best-selling books such as 'Hug Your Haters'. more

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“We should defend one another, for we are brothers—especially we who are of one Faith. There is an example of this in history. Once, when an official delegation of Constantinopolitan dignitaries was sent to the Saracens to negotiate peace, the Saracens argued that Christians disobeyed God’s commandment. They said: “Why do you Christians disobey Christ’s commandment to love your enemies, but instead persecute and kill us?” Now, a certain Cyril was part of this delegation. His answer to the Saracens was: “If, in a certain law, there are two commandments that must be fulfilled, which man shall be more righteous, he who fulfills both commandments or he who fulfills only one of them?” The Saracens answered, “He that fulfills both, of course.” Then Cyril said, “As individuals we forgive our enemies, but as a community we lay down our lives for one another. For the Lord has said that there is no greater love than to lay down one’s life for one’s neighbor. As a community we protect one another and lay down our lives for one another. Not only is your aim to enslave us physically, you also aspire to enslave us spiritually. It is for this reason that we defend ourselves. This, therefore, is justified.”

“Dead and mutilated bodies, famine, and citizens handicapped by economic sanctions are all part of the warlords’ bartering chips for seizing power and securing valuable concessions. Many proud nations of indigenous people perished in battle for control of lands that rightfully did not belong to the army bearing superior forces. No army returns territory it took, unless compelled to do so by hard costs. The meek might inherit the earth someday, but for now the most aggressive and ruthless armies control the turf.”

“he spoke to him of the hot terror which the initiate suffer when their eyes light on an image of the eternal beauty; spoke of the greed of the impious and the wicked who cannot think beauty when they see its likeness, and who are incapable of reverence; spoke of the heavy distress which befalls the noble-minded when a godlike countenance, a perfect body, appears before them; they tremble and grow distracted, and hardly dare to raise their eyes, and they honor the one who posses this beauty, yes, if they were not afraid of being thought downright madmen they would sacrifice to the beloved as to the image of a god. For beauty, my Phaedrus, beauty alone is both lovely and visible at once; it is, mark me, the only form of the spiritual which we can receive through the senses.”

“Honestly kiddo? You’re beautiful. You use your weight as an excuse but you’re just all woman. Not every woman has to look like a stripper. Or a model. Or Megan Fox. You’re petite, have a tiny waist, a fantastic rack, a devastating ass…what the hell more do you want? You should know it. Everyone else knows it…that’s why you’re getting all these asinine comments. Can’t you just see that it’s just jealously that’s ripping these people apart?”