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Susan C. Young

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“There are times when eye contact can move to the dark side and become creepy, hostile, rude, or condescending. When it is overused or made for the wrong reasons, eye contact can make others feel uncomfortable and leave a terrible impression . . . • obsessive staring • mocking • too much intensity • inappropriate focus • averting eyes • obvious contempt • gawking, ogling • casting the "evil eye" • over-watching • intimidating • unwelcome looks • rolling the eyes”

“A genuine smile is your best fashion accessory and the most important thing you can wear.”

“Mirroring and matching works at the sub-conscious level and serves to make the other person feel more “comfortable” and connected to you. These subliminal actions can create a subconscious feeling of unison and connection that demonstrate how much you have in common.”

“Your eyes are the windows to your soul” indeed. It is a cliché for a good reason—it is a timeless truth with universal application.”

“Meaningful eye contact has the power to transcend time and space to connect us with others and can be one of the most gracious and important ways to demonstrate attention and respect.”

“When you make eye contact with another person, you can send thousands of silent messages without even speaking a word. No wonder eye contact can be both a direct form of communication and an elusive attribute at the same time.”

“Whether it is in a sales situation, love at first sight, a husband and wife having an important conversation, a parent disciplining a child, or a teacher instructing her students, eye contact is a powerful body language for enriching engagement, focus, and communication.”

“Being culturally aware and respectful of others’ cultures will help you to keep the habit of making eye contact in context. As a matter of fact, in some parts of the world making eye contact can be construed as being exactly the opposite of what I am sharing in these pages. Making a great first impression is always about the specific environment and circumstance, isn’t it?”

“We've all been in the middle of a conversation and the person with whom we are speaking breaks eye contact, appears distracted, glazes over, or looks elsewhere. Their simple eye movement can quickly break down communications by making us feel ignored, dismissed, or rejected. For some, it may be accidental and unintentional, while for others, avoiding eye contact is on purpose.”