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Quote by Janna Cachola

“Your customers will always be human, always have an empathic approach in how you treat guests. You will profit more on relatability than just revenue.”

Quote by Janna Cachola

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Janna Cachola

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“Everything that is tearing us down today will become a memory, and this memory will be shared as an anecdote or a story or a poem or a play or a warning. It will be shared with another human being, who will then understand that he is not alone in his sadness. This is why we show up for others and tell our tales and listen to others. The great congregation meets daily, and you are someone’s angel today. (In an Interview with James Grissom)”

“The quiet ones, the introverts, are uniquely gifted. We have tremendous patience and empathy. We don’t need to say much, yet we’re able to build deep connections and rapport with those around us. The act of displaying Quiet Confidence is much easier to cultivate than we think. It’s built-in, a bundled accessory, we simply have to activate it!”