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Quote by Oscar Auliq-Ice

“When customers feel like you value them — like they’re truly special to you — they’ll keep coming back.”

Quote by Oscar Auliq-Ice

Book:Happy Customers

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Happy Customers

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Oscar Auliq-Ice

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“Understanding that customer service is the cornerstone of your customer experience helps you leverage it as an opportunity to delight customers and engage them in new, exciting ways.”

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“There are four key principles of good customer service: It's personalized, competent, convenient, and proactive. These factors have the biggest influence on the customer experience.”

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“Good customer service always starts with a human touch.”

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“Personalized interactions greatly improve customer service and let customers know that your company cares about them and their problems.”

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“While others were dreaming about it - I was getting it done.”

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“Instead of thinking of service as a cost, consider it an opportunity to earn your customer’s business all over again.”

Marketing Public Relations Customer Service Customer Relations

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“Consumers have identified competency as the element that plays the biggest role in a good customer experience. To be competent, a customer support professional must have a strong knowledge of the company and its products, as well as the power to fix the customer’s problems. The more knowledge they have, the more competent they become.”

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“Customers want to be able to get in touch with a customer service representative through whichever channel is the most convenient for them. Offer support through the channels of communication your customers rely on most, and make it easy for customers to figure out how to contact you.”

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“Customers want companies to be proactive in reaching out to them.”

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“Be available right where your customers need it.”

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