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Quote by Susan C. Young

“To Move from Woe to Wow with an Unhappy Customer. . . Apologize • Thank your customer for raising the issue. • Apologize sincerely–never argue. • Own the problem, even if it is not your fault. • Show genuine concern in your gestures, posture, and tone of voice. • Take your customer at their word without questioning their motives or integrity.”

Quote by Susan C. Young

Book:The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
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The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact

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Susan C. Young

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“I love acronyms, don’t you? They are quick and easy tools for remembering important lessons that are too good to forget. The PEACE acronym goes straight to the heart of the matter for delivering "Service Beyond Self." When you do this one thing, you will increase your opportunities, earn loyalty and respect, and rock your first and last impressions. Persistently Exceed All Customer Expectations”

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Book:The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
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“Initiative is The Start of All Good Things. Your ship will never come in if you don’t send any out. Have you ever found yourself dreaming, hoping, and waiting passively for things to change or for your life to get better?”

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Book:The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
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“Whether our caretaker was our mom, dad, uncle, aunt, grandparent, foster parent, or sibling, our blueprint of what a relationship is supposed to look like is drafted by what we observed from our caretaker’s relationship. If our caretaker took their significant other back multiple times, made excuses for their actions, helped them battle demons, turned a blind eye to their infidelity, or moved from one relationship to the next, that is what we know. Their behavior becomes our very own model of what a relationship is supposed to look like and determines what we will expect from our own partners.”

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Book:The Gift of Past Relationships
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“As you read in The Art of Being, having a heart of service and generosity is a powerful state of being and a positive way to make a great first impression through valuing others. "Service Beyond Self" encourages you to take deliberate action steps to rise above self-interest and ask what you can do for others, not what they can do for you.”

Relationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesMotivational Speaker Susan YoungSusanspeaks ComPositive First Impression QuotesPositivity QuotesService Beyond Self
Book:The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
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“Where my previous motivation had been a self-serving ambition, my new service mindset was dedicated to serving a vision greater than myself. Within a year, I quadrupled my income, and then I doubled it every year thereafter. This service mindset quickly taught me that by helping others achieve their goals, I could more easily achieve my own.”

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Book:The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
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“The Service Mindset. When I began my real estate career at the age of twenty-two, I had a fresh Bachelor’s Degree in Marketing in one hand and ‘a tiger by the tail’ in the other. I was on a mission to be successful in life and in business and make a lot of money in the process. Every goal I set was about Me. Me. Me! I was driven by: How much money could I make? Which property listings paid the biggest commissions? How many calls did I need to make to schedule new appointments? How many listings did I need to have to hit my target? You can see where I am going with this! Working full-time, nights and weekends, seven days a week, I only made eleven thousand dollars in the first year! I was tired, disillusioned, and knew that I had to either change careers or massively shift my mindset. I chose the latter. I took ALL focus off me and re-directed my time, energy, and resources to serving my clients. Their hopes, needs, and desires became my primary focus. How could I help solve their problems?”

Relationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesMotivational Speaker Susan YoungSusanspeaks ComPositive First Impression QuotesPositivity QuotesSelling SuccessService Beyond Self
Book:The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
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“The Service Mindset. When I began my real estate career at the age of twenty-two, I had a fresh Bachelor’s Degree in Marketing in one hand and ‘a tiger by the tail’ in the other. I was on a mission to be successful in life and in business and make a lot of money in the process. Every goal I set was about Me. Me. Me! I was driven by: How much money could I make? Which property listings paid the biggest commissions? How many calls did I need to make to schedule new appointments? How many listings did I need to have to hit my target? You can see where I am going with this! Working full-time, nights and weekends, seven days a week, I only made eleven thousand dollars in the first year! I was tired, disillusioned, and knew that I had to either change careers or massively shift my mindset. I chose the latter. I took ALL focus off me and re-directed my time, energy, and resources to serving my clients. Their hopes, needs, and desires became my primary focus. How could I help solve their problems? And then EVERYTHING began to turn around . . .”

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Book:The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
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“What is the motive behind your services? If it is self-centered, self-serving, and lacking consideration for others, then earning people’s trust, rapport, and business will inevitably be more of a struggle. A self-serving agenda throws up red flags which stop relationships dead in their tracks. It can destroy trust, make people wary of your intentions, and push customers to your competition.”

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Book:The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
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“However, if your agenda is truly to serve, your ROI (return on investment) will substantially expand. As we know from the "Law of Reciprocity," what you give is what you get. If you are helping people only to see what you can get out of it, your pie stays small and your opportunities stay limited. However, if you sincerely want to help people succeed, you will not only enjoy more success, but expand your possibilities beyond your expectations. Once you see the benefits from all directions, you will not want it any other way!”

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Book:The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
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“Service Beyond Self is Essential for Success Because It . . . • Builds credibility, trust, and customer satisfaction. • Strengthens your personal reputation and public image. • Fosters goodwill and makes people feel appreciated. • Helps you build healthy relationships with others. • Nurtures collaboration, participation, and cooperation. • Reaffirms a continuity of service for quality assurance, integrity, and reliability. • Saves money—it costs less to keep existing customers than it does to create new ones. When you do it right the first time, you don’t have to fix it the next time. • Improves communication and builds rapport. • Fosters mutual respect and understanding • By providing other people with what they want, you will get more of what you want!”

Relationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesMotivational Speaker Susan YoungSusanspeaks ComPositive First Impression QuotesPositivity QuotesSelling SuccessService Beyond Self
Book:The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
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