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How to Reset Your Life

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Dian Nafi

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“For Tata Motors to fulfill the requirements of its customer value proposition and profit formula for the Nano, it had to reconceive how a car is designed, manufactured, and distributed. Tata built a small team of fairly young engineers who would not, like the company’s more-experienced designers, be influenced and constrained in their thinking by the automaker’s existing profit formulas. This team dramatically minimized the number of parts in the vehicle, resulting in a significant cost saving.”

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“Sam looked at her outstretched hand, which he knew as well as any hand except his own---the precise pattern of the lines that made up the grid of her palm, the slim fingers with the purplish veins at the knuckles, the particular creamy olive hue of her skin, her delicate wrist, pinkish, with a penumbral callus that must have come from Dov, the white gold bracelet she wore that he knew had been a gift from Freda on her twelfth birthday. How could she honestly think he wouldn't know about the handcuffs? He had spent hours sitting next to her, playing games and then making them, staring at her hands as her fingers flew across a keyboard or jabbed at a controller. Tell me I don't know you, Sam thought. Tell me I don't know you when I could draw both sides of this hand, your hand, from memory.”

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