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Quote by Frederick F. Reichheld

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The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

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Frederick F. Reichheld

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“Augustine’s acknowledgement toward the genius of the damned presages what only later becomes a hallmark of Catholic theology, the adage that grace perfects nature and does not destroy it. The futility of our natural powers only gains its requisite dignity with the order given to it by God, not by the arbitration of our fallen wills or a lust for death shared with lifeless machines. The bourgeois affinity for parochial labor and the polity’s need for mobilization both resound in the twilight of antiquity, when Augustine reads in Virgil’s Georgics the same poetic condescension and misplaced praise. Labor properly so called belongs to the free man and in fact makes a man free. Salvation, like work, both sets us free and enrolls us in the civic responsibility of a polity. Work, like salvation, enjoys both a metaphysical and an economic status.”

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Book:The Invention of Work
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“It isn’t just the US: the half of the world’s population that lives in urban areas generates more than 80 percent of global output, while 600 cities that account for just one-fifth of the global population generate more than 60 percent of global output. Urban living is also healthier for the environment as it tends to involve less travel and smaller housing. Add to that the fact that urban dwellers are ideologically different from their rural counterparts: comparatively liberal, international, trade- and migration-loving, in favor of gender equality and gay rights, environment-defending, and open-minded in matters of religion. The city is progressive—and it’s where progress happens.”

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Book:The Plague Cycle: The Unending War Between Humanity and Infectious Disease
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