“I’ve Got to Trust You to Like You
People want to do business with people whom they like and trust. If anything in a business presentation raises concerns or doubt about your trustworthiness, everything shuts down. And then there's little hope of moving forward in a positive way—you’re done.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“What are those behaviors that make us take pause to think twice about a person’s trustworthiness? Guarded body language, lack of eye contact, nervous fidgeting, interrupting, speaking ill of others, lying, arrogance, and gossip to name a few.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“Rapport allows you to create a friendly compatibility and easy companionship which feels comfortable and enjoyable.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“When a leader nurtures an environment of trust, respect, and honesty—business soars, creativity and problem-solving are inspired, and collaboration enables people get more done in less time.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“Strengthen your first impressions by making the intentional effort to first earn people’s trust, and rapport will naturally follow.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“Can I Trust You?
Years ago, I heard Lou Holtz speak at a national conference. His rock-solid reputation preceded him—he is the only coach in the history of college football to take six different football teams to a bowl game. He is not only well-respected for his ability to elevate football programs, but to elevate individuals as well.
During his humorous and entertaining keynote, he taught a few small lessons which carried big meanings. He shared that every person you meet is privately asking themselves three questions:
1. Do you care about me?
2. Do I like you?
3. Can I trust you?
When you make an authentic, sincere, and dignified effort to create a positive first impression, you increase your chances of receiving a "Yes!" to those questions. Unfortunately, if someone you meet answers "No!" you’ve got an uphill battle to earn their business or develop a friendship.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“You thought I was a werewolf?" Dervish asks.
"Yes" I answer hollowly.
"You ass.”
Source: Lord Loss
“When trust is broken, foundational cracks occur which weaken the entire relationship. As with concrete, no amount of filling and patching you apply with the hope of fortifying the fracture will ever repair the weakness caused by the rift.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“Sometimes we break people's trust accidentally. An infraction such as not returning a phone call, missing a deadline, being late for an appointment, divulging a confidence, or speaking out of turn can damage our perceived character and reputation.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
“Take steps to be humble, sincere, and authentic, and apologize if necessary. If a relationship is valuable to you, it is worth your concern and effort to make it right.”
Source: The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact