“What we are seeing now is customers shifting their attention from security products like firewalls and intrusion sensors, to the policies that need to be in place, and the technologies that help them enforce policy compliance.” NeedsHelpingAttentionTechnologySeeingSecurityPolicyProductsCustomersShiftingComplianceIntrusionSensors Author:John W. Thompson
“Double-check your voice mail message. Listen to your on-hold words and music. Write welcoming scripts for your telephone team. Pay attention to the music in your office and lobby areas. Make sure what your customers hear sounds good.” WritingCultureSoundVoicePayAttentionTeamOfficeMessagesAreasScriptsCustomersChecksWelcomePay AttentionMailTelephonesService CultureWords And Music Author:Ron Kaufman
“When a customer asks what no one else has ever asked, pay close attention.” CultureAsksPayAttentionCustomersService Culture Author:Ron Kaufman
“If you ask who are the customers of education, the customers of education are the society at large, the employers who hire people, things like that. But ultimately I think the customers are the parents. Not even the students but the parents. The problem that we have in this country is that the customers went away. The customers stopped paying attention to their schools, for the most part.” PeopleIfsThinkingCountryProblemSchoolAsksParentAttentionStudentsCustomersPay AttentionEmployers Author:Steve Jobs
“So if you want a culture where people work hard, & pay attention to detail, focus on the customer, are frugal: you have to do it yourself.” PeopleIfsWantHardCulturePayAttentionFocusHard WorkDetailsCustomersPay AttentionDo It YourselfFrugalAttention To Detail Author:Sam Altman