“I do believe states' rights was a sound doctrine that got hijacked by some unsavory customers for a while - like, 150 years or so. I'm professionally obliged to believe that knowledge is better than ignorance, but some kinds of forgetting are OK with me.” YearsBelieveKindStatesSoundForgetRightsIgnoranceCustomersDoctrineObligedStates RightsSound Doctrine Author:John Shelton Reed
“As retail goes through a fundamental shift into the digital world, I believe Ocado's model and the high standards of customer service it provides will see it emerge as a powerful online player.” WorldBelieveI BelievePowerfulPlayerModelsStandardsFundamentalsCustomersDigitalOnlineRetailHigh StandardsDigital World Author:Stuart Rose
“The fact is that surveys which media people openly admit to show that fewer than twelve percent of their customers believe they're doing a good job, while the average profit margin in television is in the neighborhood of eighty percent.” PeopleBelieveFactsShowsJobsMediaTelevisionPercentAverageProfitCustomersNeighborhoodFewerTwelveGood JobEightyMarginsSurveysProfit Margin Author:L. Neil Smith
“This next nugget of salesmanship cannot be perfected in a single afternoon. However, once you have it mastered, your competition will continuously believe you possess some mystical customer attracting formula” BelieveNextCompetitionCustomersFormulasAfternoonMysticalSalesmanshipNuggets Author:Chris Murray