“Take your job seriously, BUT don't take their complaints personally. If you take it personally you'll get upset and lose your edge. If you take it too personally, you'll lose your edge and your job. If you take it seriously -- it's you with them. If you take it personally, it's you against them. What steps can you take to ensure keeping your cool?” IfsJobsLosesStepsEdgesUpsetClientsComplaintsYou AgainSalesmanshipGreat Customer Service Author:Jeffrey Gitomer
“Because I'm a performer I can justify and sometimes sell the things about me that offend and shock the conventional world. I need to live life in the fast lane. I need to do things to excess. I need to go over the edge. I have an obligation to experience the things most people can't experience. The taboos. The things you're not supposed to know or do. That's part of my job. That's why I do it. I would probably do it anyway.” PeopleKnowsWorldNeedsI CanSometimesJobsSellsEdgesObligationLive LifeShockJustifyPerformersExcessConventionalTabooLanesOver The EdgeFast Lane Book:Actress: Postcards from the Road Source: Actress: Postcards from the Road