“With support jobs moving to China and India, it's not surprising that English-speaking countries' top frustration revolves around the difficulty of understanding customer service representatives. However, even if the level of customer service is exceptional, the extent to which poorly-understood accents trump quality of service speaks to English-speaking customers' growing intolerance of non-native speech, more so than in other countries.” IfsCountryJobsMovingSpeakUnderstandingLevelsQualitySupportGrowingTrumpSpeechUnderstoodIndiaDifficultyChinaCustomersNativeFrustrationSurprisingIntoleranceRepresentativesOther CountriesAccentsExceptionalEnglish SpeakingChina And India Author:Bob Hayes
“It's not fiction's job to be photographically representative of reality. If I want to make a fictional world where there's no kindness, this doesn't mean I believe there's no kindness in the real world. In fact, what it may mean is that I very much value kindness. Like if you make a painting in which only greens are allowed, it wouldn't mean you don't believe in blue.” IfsWorldWantBelieveMayMeanRealFactsRealityJobsValuesI BelieveFictionKindnessPaintingBlueDon't BelieveReal WorldRepresentativesFictional Worlds Author:George Saunders