“The fact is that surveys which media people openly admit to show that fewer than twelve percent of their customers believe they're doing a good job, while the average profit margin in television is in the neighborhood of eighty percent.” PeopleBelieveFactsShowsJobsMediaTelevisionPercentAverageProfitCustomersNeighborhoodFewerTwelveGood JobEightyMarginsSurveysProfit Margin Author:L. Neil Smith
“Companies spend twenty, thirty, forty percent of revenues on advertising to brand their product and to get, essentially, acquire customers cheaply. You get a lot of exposure on something like this.” CompanyProductsPercentTwentiesCustomersAdvertisingBrandsThirtyAcquireFortyRevenueExposure Author:Bill Wyman
“Converting a classic batch-and-queue production system to continuous flow with effective pull by the customer will double labor productivity all the way through the system (for direct, managerial, and technical workers, from raw materials to delivered product) while cutting production throughput times by 90 percent and reducing inventories in the system by 90 percent as well.” WayWellsCuttingMaterialsProductsPercentFlowLaborDirectWorkersProductionsCustomersProductivityClassicReducingRaw MaterialsConvertingInventoryQueues Author:James P. Womack
“What's frustrating more than anything is when chefs start to cut corners and believe that they are incognito in the way they send out appetizers, entrees, and they know it's not 100 percent, but they think the customers can't spot it.” ThinkingKnowsWayBelieveCuttingPercentCornersCustomersSpotsChefFrustratingAppetizersEntrees Author:Gordon Ramsay
“Well over half of the time you spend working on a project (on the order of 70 percent) is spent thinking, and no tool, no matter how advanced, can think for you. Consequently, even if a tool did everything except the thinking for you - if it wrote 100 percent of the code, wrote 100 percent of the documentation, did 100 percent of the testing, burned the CD-ROMs, put them in boxes, and mailed them to your customers - the best you could hope for would be a 30 percent improvement in productivity. In order to do better than that, you have to change the way you think.” IfsThinkingWayWellsMatterWould BeOrderHalfProjectsPercentToolsBoxesCustomersProductivityImprovementCodeBurnedTestingCdsDocumentation Author:Fred Brooks