“Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you're marketing your firm to new customers, you better be able to provide them service when they do business with you.” IfsNeedsAbleGrowthAbilityBusinessOrganizationMarketingEducationalCustomersFirmPace Author:Arthur Levitt Jr
“Although the Internet makes it seem as if you have a direct connection to the securities market, you don't. Lines may clog; systems may break; orders may back-up.” IfsMaySeemsOrderLinesBreakSecurityInternetDirectConnectionsBreak Up Author:Arthur Levitt Jr
