“Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you're marketing your firm to new customers, you better be able to provide them service when they do business with you.” IfsNeedsAbleGrowthAbilityBusinessOrganizationMarketingEducationalCustomersFirmPace Author:Arthur Levitt Jr
“We should never lose sight of the underlying essence of a market-a place where buyers and sellers come together. Every other feature-whether crafted by tradition or technology-exists only to serve that primary purpose.” ShouldTogetherPurposeLosesBusinessTechnologyTraditionEssenceSightFinancePrimariesFeaturesSellersBuyers Author:Arthur Levitt Jr
