“Customers long to interact with - even relate to - employees who act like there is still a light on inside.” LongStillsLightFunnyEducationalCustomersRelateEmployee Book:Take Their Breath Away: How Imaginative Service Creates Devoted Customers Source: Take Their Breath Away: How Imaginative Service Creates Devoted Customers
“Customers who are merely satisfied remain your customers only as long as everything goes their way.” WayLongEducationalCustomersSatisfied Book:Customer Loyalty Guaranteed: Create, Lead, and Sustain Remarkable Customer Service Source: Customer Loyalty Guaranteed: Create, Lead, and Sustain Remarkable Customer Service
