“Know-It-Alls control people and events by dominating the conversation with lengthy, imperious arguments, and they eliminate opposition by finding flaws and weaknesses to discredit other points of view. Because Know-It-Alls are actually knowledgeable and competent,” WeaknessOppositionControlCompetentKnowledgeableDiscreditFlawDominate Book:Negotiating the impossible: how to break deadlocks and resolve ugly conflicts Source: Negotiating the impossible: how to break deadlocks and resolve ugly conflicts