“Downey Savings & Loan receives high ratings from its customers in California in areas related to personal service and for being customer focused. Downey customers are also twice as likely to visit a branch as their primary transaction method, which contributes to higher overall satisfaction levels. Multiple convenient locations and extended operating hours in supermarkets positively increase customer perceptions of convenience for Downey.” HoursLevelsHigherPerceptionAreasIncreaseMethodSatisfactionCustomersFocusedSavingPrimariesCaliforniaRelatedBranchesMultipleLocationLoanPositivelyConvenienceSavingsConvenientRatingTransactionsSupermarkets Author:Jeffery Taylor
