“The Internet rewards scale; by trading higher up-front costs for lower marginal cost, market leaders can invest in better technology and service. As a result, there is nothing online that is both great in quality and small in scale. Amazon wasn't originally a better bookstore than the small shops we mourn, but it is now.” ResultsQualityLeaderTechnologyFrontsInternetHigherCostRewardsScalesShopsOnlineTradingMournAmazonBookstoresMarket Leaders Author:John Katzman
“Traditionally, universities have seen size as potentially dilutive to quality. If you doubled the size of campus and faculty, most would argue that you would make it a less compelling school. However, online schools will be as good as their classroom peers only if they are large enough to afford a substantial and ongoing investment.” IfsEnoughSchoolQualityInvestmentUniversitySizeArguingOnlineFacultyClassroomCompellingPeersOngoingCampus Author:John Katzman
