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The Heart of Change: Real-Life Stories of How People Change Their Organizations

Book by John P. Kotter · 6 quotes · People, Analysis, Behavior

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The Heart of Change: Real-Life Stories of How People Change Their Organizations Quotes

“Good communication is not just data transfer. You need to show people something that addresses their anxieties, that accepts their anger, that is credible in a very gut-level sense, and that evokes faith in the vision.”

“This is true even in organizations that are very focused on analysis and quantitative measurement, even among people who think of themselves as smart in an MBA sense. In highly successful change efforts, people find ways to help others see the problems or solutions in ways that influence emotions, not just thought.”